Good Shepherd Services: Safe Homes Project – Our hotline provides crisis counseling, information, and referrals to support groups, counseling, safety planning, legal assistance referrals, criminal justice and family court advocacy, orders of protection, and shelter. 24-hour hotline: 718-499-2151
New York State Child Abuse Hotline: 1-800-342-3720
New York State Adult Abuse Hotline: 1-800-342-3009, press option 6
New York State Office for the Aging Helpline: 1-800-342-9871
Food Access & Delivery
The Greater NY Chapter of The Links Inc. – Free Food & Face Mask Distribution – Anyone in need may stop by to receive free meat and fresh produce items on THURSDAY, JUNE 4, 2020 at The Sonja and Dr. Alvin Khan Auditorium (555 Rockaway Parkway, Brooklyn, 11212). Distribution starts at 11:00am.
Please bring your own cart and mask
Be ready to social distance with 6ft of standing room between participants
No ID or proof of need required
United for Brownsville @ RACS – UB is distributing free produce and other goods weekly on Thursdays at Riverdale Avenue Community School (76 Riverdale Avenue) with partner Brighter Bites.
Produce and goods vary weekly and depend on donations and stressed supply chains. There will be produce every week. From week to week we are trying to supplement produce with limited supplies of hard-to-find items like face masks, diapers, disinfectants, soap, canned goods, etc.
We are experimenting with very limited delivery, though our resources are quite limited. Request help here.
Expanded Pandemic-EBT (P-EBT) Benefits – All students who would have received a free or reduced-price meal at school—including undocumented students, and students whose private schools participate in the National School Lunch Program—are now eligible for additional food assistance through Pandemic Electronic Benefits Transfer (P-EBT). P-EBT provides families with cash on a government-issued card to purchase the same foods as are available through the Supplemental Nutrition Assistance Program (SNAP). In New York State, approximately 2.1 million students eligible for free or reduced-price meals will receive an additional $420, or $5.70 for each day school is closed.
Brownsville Community Aid Food Bag & Hot Meal Distribution – Brownsville Residents can request emergency food relief in the form of prepackaged hot meals and/or a prepackaged food bag for pickup. (Update: 4/16/2020)
Howard Houses: Fridays, 1:00pm until supplies last. Seniors can schedule a delivery by calling the Tenant Association at 347-425-8852.
Van Dyke Houses: Wednesdays, 1:00pm until supplies last. Seniors can schedule a delivery by emailing firstname.lastname@example.org
Equality for Flatbush Delivering Free Groceries and COVID-19 Supplies – Any and all Brooklynites who need grocery/supply deliveries, medication pick-up/drops, tenant/rent-strike organizing support, and other forms of material aid, can please text, call, or email us at:
NYLAG Tenants Rights: Immediate Assistance – Call 929-356-9582 for a hotline that will connect you to free help from attorneys at New York Legal Assistance Group who help tenants facing eviction and other legal issues.
The key to maintaining social connections while physical distancing. Crucial for accessing telemedicine, remote learning, and work from home as well.
NYC DOE Technology Request – Students without internet access, computers, or tablets should request internet-connected learning devices from the NYC DOE. (Update: 4/14/2020)
All other internet issues – Call 311 to report any issues with internet connectivity, and your information should be passed along to the Department of Information, Technology & Telecommunications, which can help you troubleshoot:
Slow or no service
Inability to get service installation in your apartment or building
Limits to your data that are impacting you/your family during the coronavirus pandemic
Billing issues, including previous debts that are preventing you from getting service now
Other connectivity issues
Other advice – Most cellphone and cable companies are offering the following accommodations during the coronavirus crisis. Call you company directly to discuss:
Increasing your data limits temporarily
Removing throttling (slower speeds) from your account
Billing issues/past due accounts
Wifi Hotspots – Optimum, Spectrum, Xfinity (all Xfinity WiFi public hotspots are currently available on the “xfinitiwifissid”)
There is also one in-person enrollment office per borough.
Recertifications are postponed during the crisis for existing clients.
NYS Unemployment Insurance – After an outcry over inaccessible phone lines, long waits, and processing delays, New York State released a new website for submitting unemployment claims online. (Update: 4/20/2020)
Assistance for individuals – the City of New York has developed a list of resources for those who may be unemployed due to COVID-19 or are seeking additional assistance. The linked resources will be updated frequently
Bank, credit, and financial accounts – Many banks and lenders are offering reduced or lower fees, extending time to pay bills, and other accommodations if you have been affected by the coronavirus crisis. Some are also ensuring that clients receive their full stimulus checks even if they are past due on accounts. Please contact your institution directly and talk to them about your situation. Among large institutions are:
Threadless – Community Action Plan, reduced fees for artists during the crisis
Accurate Information & Guidance
Navigating Essential Services
311 – It may seem too obvious, but call 311 to ask for help for yourself or a client navigating any essential service during the coronavirus crisis. They are positioned to assist with many evolving issues, including issues in all of the categories covered on this page. 311 may also be able to help with issues beyond city services, including consumer services, internet access, signing up for benefits, etc. (Updated: 4/21/2020)
PBS Learning Media – Free website with thousands of video clips, activities, and games, etc. from PBS stations and shows.
Sesame Street in Communities – Toolkits for parents and caregivers to help young children with literacy, social emotional skills, and family challenges including foster care, homelessness, parental addiction, etc.